§ 1 Scope
(1) These terms apply to all contracts you conclude with Arima Watches UG (haftungsbeschränkt), Steubenstr. 8,71638 Ludwigsburg, Germany ("Arima", "we") through the online shop at arimawatches.com.
(2) A consumer is any natural person who enters into a transaction for purposes that are predominantly outside their trade, business or profession.
§ 2 Contract
(1) The products shown in the shop are not a binding offer but an invitation to order.
(2) By clicking the order button, you make a binding offer to buy the items in your cart. Before that, you can review and correct all details.
(3) The automatic order receipt is not an acceptance. The contract is formed when we confirm your order by email (order confirmation), or at the latest when we collect the purchase price.
§ 3 Language and contract text
The contract language is German or English, depending on the language in which you order. We store the contract text and email you your order details and these terms. You can view the terms at any time on this page.
§ 4 Prices and shipping
(1) All prices are final prices including the statutory VAT of the country of delivery within the EU.
(2) Shipping is free worldwide. For deliveries to Switzerland and the EU we pay import duties and taxes. For deliveries to other countries outside the EU, the carrier may collect customs duties and import taxes on delivery; these are payable by you. Prices for these countries are shown without German VAT.
§ 5 Pre-orders
(1) Pre-ordered watches are made after the pre-order period closes. The latest delivery date is shown on the product page and in the order confirmation.
(2) When you pre-order, you pay the full price at the time of ordering.
(3) Your statutory right of withdrawal (§ 9) applies from the moment you order. If you withdraw before delivery, we refund the full price.
(4) We update you by email on production progress and let you know when your watch ships.
§ 6 Delivery
(1) Pre-ordered watches are delivered by 31.August.2027 at the latest. In-stock items are dispatched within 5 working days of payment.
(2) If we cannot meet the delivery date, we will tell you immediately. You may then withdraw from the contract and receive all payments back.
(3) We ship insured and tracked.
§ 7 Payment
(1) We accept credit and debit cards, Apple Pay, Google Pay, Shop Pay and PayPal. Payment is processed by the relevant payment provider; we do not store card details.
(2) For pre-orders, the full price is charged when you order. Buy-now-pay-later methods are not available for pre-orders.
§ 8 Retention of title
The goods remain our property until paid in full.
§ 9 Right of withdrawal
Consumers have a statutory right of withdrawal, as set out in our Right of Withdrawal notice. You can withdraw using the "Withdraw from contract" function on every page of our shop, by email or by post.
§ 10 Returned watches
(1) Return shipping after a withdrawal is at your cost. Please send the watch insured for its full value and tracked, in its original packaging with all papers and protective films.
(2) We inspect every returned watch on arrival. If it shows wear or damage beyond what is necessary to examine its condition, characteristics and functioning, we deduct the resulting loss in value from the refund and document this with photos.
(3) Watches personalised at your request (for example with an individual engraving) cannot be returned.
§ 11 Statutory warranty and guarantee
(1) Statutory warranty rights apply.
(2) In addition, we give a manufacturer's guarantee of 24 months from delivery in accordance with our Guarantee Terms. The guarantee does not affect your statutory rights.
§ 12 Liability
(1) We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and to the extent of any guarantee given.
(2) For slightly negligent breach of an essential contractual obligation, our liability is limited to the foreseeable damage typical for this type of contract. Essential obligations are those whose fulfilment makes proper performance of the contract possible in the first place and on which you may regularly rely.
(3) Otherwise, liability for slight negligence is excluded.
§ 13 Dispute resolution
We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.
§ 14 Final provisions
(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the law of their country of habitual residence.
(2) If any provision is invalid, the rest of the contract remains valid.