Right of Withdrawal
Consumers have a statutory right of withdrawal as set out below. A consumer is any natural person who enters into a transaction for purposes that are predominantly outside their trade, business or profession.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us ( Arima Watches UG (haftungsbeschränkt), Steubenstr. 8, 71638 Ludwigsburg, Germany, phone +49 163 431 5136, email info@arimawatches.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.
You can also withdraw using the "Withdraw from contract" function, which you can reach from every page of our website.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery and Duties, if any paid, without undue delay and in any event not later than 14 days from the day on which we receive the watch after your withdrawal confirmation. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You shall bear the direct cost of returning the goods.
Returns and inspection
Please send the watch back insured for its full value and tracked, in its original packaging with all papers and protective films. We inspect every returned watch on arrival. If it shows wear or damage beyond what is necessary to examine it, we deduct the resulting loss in value from the refund and send you photos and an explanation.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Pre-orders
You can also withdraw from a pre-order before your watch has been delivered. In that case we refund the full price within 14 days of receiving your withdrawal.
Personalised watches
Watches personalised at your request (for example with an individual engraving) are excluded from the right of withdrawal.