Yes. You have 14 days to send your watch back. For an exchange or full refund it must be unworn — no signs of wear, in its original packaging with all manuals and warranty cards. Email info@arimawatches.com and we'll send a return label and instructions. Please don't create your own shipping label, or we can't refund shipping and any taxes or duties. Watches showing wear are returned with no refund.
After we check your watch for any signs of usage, we refund the amount paid to your original payment method.
Yes. None of your card data is stored on our site — security is handled by Stripe, PayPal and Klarna, world-leading payment providers.
Yes. Add your message to the "Customer Notes" section on the checkout page.
As soon as we ship your order you'll get an email with your tracking information.
Yes — all shipments are insured for their full value by our courier service.
No. We offer free worldwide shipping on all watch orders.
We ship Duties Fully Paid for Switzerland, Europe and the UK, including VAT in each region. US customers pay customs duties and sales tax to the carrier if applicable — we don't yet have a US distributor, so we can't offer DDP there yet.
Every Arima is protected by a 2-year warranty covering defects or malfunctions — manufacturing defects or movement issues that occur without external influence. Email info@arimawatches.com with the payment bill, a photo or video of the issue, and your shipping address and phone number. It may not apply if the watch is opened by a non-official watchmaker, or damage is caused by magnetization, shock, abnormal use or neglect (including water damage from incorrect crown operation or beyond the rated depth).
Wear it in any situation. After salt water or dust, rinse with fresh water. To clean, use warm soapy water and the soft brush provided — especially between the bracelet links and case — then rinse with normal water and dry with a soft microfibre cloth. Never use chemicals, detergents or polishing substances.
The watch isn't manufactured yet. We take a Pre Order to fix the production quantities for the batch — a mutual commitment that lets us gauge demand and manage production well.